Recupel is a non-profit organization that organizes the collection and processing of discarded electrical appliances in Belgium. It was created in support of the take-back obligation : legislation that requires that every trader who places an electrical(on)ic appliance on the Belgian market must also take on the collection and processing of the discarded appliances.
Recupel uses Faqbot to inform everyone interested in recycling about anything related to electrical(on)ic appliance disposal. Anyone who visits their webpage and uses the virtual assistants help can be aided in Dutch, French and English. Furthermore the chatbot is almost completely autonomous–keeping people informed 24/7.