Since 11 March, Faqbot is part of the Destiny Group.

Customers trust Faqbot to enhance their customer experiences.

Famiflora

Famiflora is the largest garden and decoration center in Belgium (Mouscron), spanning over 25000m². They offer a wide range of flowers, plants and seasonal decorations. Center also has a large food hall with a market, several shops and a restaurant.

Famiflora uses Faqbot to gain a competitive edge over their competitors and improve their customer journey. Starting to use the solution during COVID19 pandemic crisis has allowed Famiflora to be prepared for store reopening after a government issued lockdown was lifted. Allowing for timely customer support, answering questions regarding their business and addressing COVID19 safety concerns 24/7.

Hubo

Hubo is a Belgian hardware store-chain founded in 1992, now it has 150 stores that makes it one of the largest in the country. Hubo focuses its activities on the DIY branch. The number of products in a Hubo store go up to 25.000 for indoor and outdoor uses.

Hubo uses Faqbot to help their customer support tackle the frequently asked questions. Due to the size of the company and variety of products Hubo sees automation as the way forward to improve their customer support and increase their customer satisfaction.










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